Fulfillment & Refund

Fulfillment Policy for Credit/Debit Card Transactions

In addition to our general Fulfillment Policy, this section outlines the specific fulfillment policy for credit/debit card transactions processed through our payment gateway.

Refund Policy for Credit/Debit Card Transactions

1. No Refunds:

Fund Rock Capital, when processing credit/debit card transactions, operates with a strict no-refund policy. Once a transaction is completed, it is considered final, and no refunds will be issued.

2. Exceptional Circumstances:

Refunds may only be considered in exceptional circumstances, such as unauthorized transactions or billing errors. Merchants must promptly contact us at [email protected] to report any such issues.

3. Chargeback Disputes:

In the event of a chargeback dispute, we will work closely with our payment gateway to investigate the matter. Merchants are required to cooperate fully during the investigation process. Any fraudulent or unauthorized chargebacks may result in legal action.

4. Cancellation Policy:

Merchants acknowledge that once a service has been initiated, they are not entitled to cancel or request a refund. The initiation of services includes but is not limited to the provision of consultancy advice, document submissions, or any other service agreed upon.

5. Communication:

Merchants are encouraged to contact us at [email protected] for any concerns or disputes related to credit/debit card transactions. We are committed to resolving issues promptly and fairly.

6. Payment Gateway Terms and Conditions:

Merchants are also subject to the terms and conditions of our payment gateway, the processor for credit/debit card transactions. Any disputes related to payments or transactions may be subject to the payment gateway’s dispute resolution process.

It is essential for merchants to review and agree to these terms before initiating credit/debit card transactions. By proceeding with transactions, merchants acknowledge and accept the strict refund policy outlined in this Fulfillment Policy for Credit/Debit Card Transactions.

Please note that this Fulfillment Policy is subject to change, and we reserve the right to update it at any time. Merchants will be notified of any material changes through email or a notice on our website.